Frequently Asked Questions
Questions our clients ask before their first booking. Straight answers. No waffle.
FAQs
Before You Book
A taxi is dispatched on demand. Whoever is available. Whatever car is free. Meter running. A chauffeur is booked in advance. Fixed price agreed before the journey. Named driver. Specific vehicle confirmed with photo. Executive car, not whatever passed its MOT last week. Both operate under a private hire licence. The difference is the standard.
Call or WhatsApp +44 7356 049464. Tell us where, when, and how many passengers. Fixed price in writing within 2 minutes. Or email bookings@grandexecutivechauffeurs.co.uk. We reply within 2 hours during business hours. No app needed. No account registration. One call.
Yes. PAs book for executives every day. Parents book for children. Travel managers book for visiting clients. Give us the passenger’s name, pickup location, and phone number. We send them the driver’s details directly. You receive the invoice.
For standard bookings: 20% deposit. Pay after the journey. For weddings, proms, and limousine hire: deposit required at booking to secure the vehicle and date. Balance due before the day.
Yes. Many clients request the same driver for repeat bookings and multi-day trips. We match you with the same person wherever scheduling allows.
Yes. Book both directions at the same time, and we’ll confirm a driver for each leg. Multi-stop journeys are also available.
Payment and Cancellation
Cash, bank transfer, or card. Corporate accounts: monthly invoicing. One PDF. Every journey itemised. No chasing receipts. We discuss payment at booking so there are no surprises on the day. Payment is never discussed in front of your guests, your wedding party, or your children.
Standard bookings: free cancellation up to 2 hours before pickup. Weddings and proms: cancellation terms discussed at booking due to vehicle reservation. We do not charge for flight delays or traffic. If your flight is 3 hours late, your driver adjusts. No extra charge. No penalty.
No. The price quoted is the price paid. No fuel surcharges. No congestion supplements. No “driver waiting charge” for airport delays. No toll fees added after. Fixed. In writing. Before you book. The quote is the invoice.
During Your Journey
Back seat is standard. More space. More privacy. But front seat is perfectly fine if you prefer it. Just tell the driver. Corporate clients often sit in the back for calls and laptop work. Couples often sit together in the back. Solo travellers sometimes prefer the front for conversation. Your choice. No rules.
Tipping is optional and never expected. Our drivers are paid properly. If you feel the service was above expectations, 10% or a flat £10 to £20 is generous. Cash is easiest. But many clients do not tip and it is never awkward. Being ready on time and treating the vehicle with care matters more to our drivers than a tip.
Water and soft drinks are welcome. We provide cold water on every booking. Hot drinks with lids are fine. Food: please ask first. For longer journeys and hourly hire, your driver can stop at a service station or restaurant. The car is cleaned between bookings but we appreciate clients keeping it tidy.
Yes. Bluetooth available in all Mercedes vehicles. Connect your phone. Your playlist. Your volume. For proms, Hummer limo has a full sound system synced to Bluetooth. Driver manages volume during road travel for safety. Under-16 bookings: music pre-checked for age-appropriate content.
Call or WhatsApp your driver directly. He has already given you his number. Airport pickup: unlimited waiting because we track your flight. Standard pickup: 15 minutes grace period at no extra charge. Stuck in a meeting? He waits. Traffic on the A41? He knows. Nobody is left standing.
No. Not in any vehicle. Not cigarettes. Not vapes. No exceptions. The car is cleaned between bookings and the next client deserves a smoke-free cabin. Your driver can stop for a break if you need one during a longer journey.
Luggage, Children, and Accessibility
How Much Luggage Can I bring?
| Vehicle | Large Suitcases | Hand Luggage |
|---|---|---|
| E-Class | 2 | 2 |
| S-Class | 2 | 3 |
| Estate | 4 | 3 |
| V-Class | 6 | 6 |
| V-Class AC13 | 4 | 4 |
More than this? The luggage van follows your main vehicle. 8+ suitcases travel separately. You travel in the S-Class. Luggage van from £65.
Yes. Baby seat (rear-facing, 0-15 months). Child seat (forward-facing, 9 months to 4 years). Booster seat (4 to 12 years). Request at booking. No extra charge. Fitted before your pickup. Every prom and child booking: driver DBS enhanced.
V-Class accommodates folded wheelchairs in the boot. For powered wheelchairs requiring ramp access, please call to discuss specific requirements. We will find a solution. Luggage van can transport mobility equipment alongside your main vehicle. Driver assists at every stop. Door held. Hand offered.
Small pets in carriers are welcome in the boot area. Guide dogs and assistance dogs always welcome in the cabin. No charge. Please mention at booking so the driver is prepared and the next client is not affected by allergies. Cleaning between bookings is standard.
Airport-Specific
Inside the terminal at arrivals. Name board with your name. Not outside at the taxi rank. Not in the car park texting “I am in row C.” Inside. Visible. Waiting. He tracks your flight. If you land early, he is there early. If you land late, he adjusts. Luggage loaded at the car. Airport chauffeur service from £45.
We rebook at no charge. Same driver. Same vehicle. New date. No cancellation fee for flight-related changes. If you are stranded at the airport and need immediate transport, call +44 7356 049464. Same day accepted. 24/7.
Yes. All UK airports. BHX from £45. Heathrow from £180. Gatwick from £200. Manchester from £120. East Midlands from £80. Long distance taxi to any airport. Fixed price. Flight tracked.
Corporate and Accounts
Third booking triggers account setup. Monthly invoice. One PDF. Every journey itemised. Same driver assigned to your company. PA sends schedules. We plan routes and flag timing gaps. No per-journey invoicing. No chasing receipts.
Yes. PA calls or emails the schedule. We plan routes. Confirm vehicles. Send driver details to the passenger directly. PA receives one invoice monthly. She does not track 5 separate Ubers. She tracks one account.
Yes. For companies with regular bookings. Discounted rates based on volume. Same driver assigned. Priority availability. Contact bookings@grandexecutivechauffeurs.co.uk with estimated monthly bookings.
Trust and Safety
PHO licence: 00324. Verify it. 124 Woodlands Road, Sparkhill, Birmingham, B11 4ET. Visit us. See the cars. DVSA crushed 20 unsafe prom limos (GOV.UK). We publish our licence number because companies that hide theirs have a reason.
Enhanced DBS. Every driver. Every booking. The highest level of criminal record screening in the UK. Your 16 year old’s prom driver? DBS checked. Your VIP chauffeur with NDA? DBS checked. No exceptions. No “available on request.” Standard.
No. Our drivers. Our cars. Our standards. Not a marketplace. Not a platform that sends whoever is available. The driver in the photo is the driver who arrives. The car in the photo is the car that arrives.
Full private hire insurance on every vehicle. Public liability insurance. Passenger liability insurance. COIF certificates for Hummer and stretch limo (9+ seat legal requirement). Documents available on request. A legitimate company provides them without hesitation.
Call your driver directly. You already have his number. Same driver. Same car. He checks immediately. Most items returned within hours. Not a lost property form. Not a call centre. A direct call to the person who drove you.
Languages and Accessibility
English. Urdu. Arabic. Punjabi. French. Tell us your preference at booking. We match the driver. International visitors from BHX: Arabic and Urdu speaking drivers available for airport transfers and Birmingham city tours.
Yes. After your first booking, request the same driver by name. Most clients do. He already knows your road, your gates, your luggage, your route. That consistency is the whole point.
We will do our best to accommodate. Please request at booking with as much notice as possible. For wedding and Asian wedding bookings, lady driver requests are common and accommodated where availability allows.
Have more questions?
Our team is available 24/7 to answer your questions and help you understand your journey.